Privacy policy

 

Privacy Policy

Effective date: April 25, 2026

NURA® is operated by Panayot Cheshmedzhiev, ulitsa "Bratan Shukerov" 18, 4702 Smolyan, Bulgaria. Email: ournurastore@gmail.com

What We Collect When you visit our store or place an order, we may collect: your name, email address, shipping address, phone number, and payment information. We also collect device and browsing data automatically (IP address, browser type, pages visited).

How We Use Your Information We use your data to process and fulfill orders, send order confirmations and shipping updates, respond to customer inquiries, improve our store experience, and — with your consent — send marketing communications.

Third-Party Data Processors We share your data only as necessary with the following trusted third parties:

  • Shopify Inc. — e-commerce platform and payment infrastructur
  • Google Analytics (GA4) — website analytics and traffic measurement
  • Meta (Facebook/Instagram) — advertising and retargeting
  • DSers — order fulfillment 
  • Shipping carriers (Econt, Speedy, DHL, and other international partners) — order delivery

We do not sell your personal data.

Data Retention We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Order data is typically retained for 5 years for accounting and legal compliance purposes.

Your Rights Depending on your location, you may have the following rights regarding your personal data:

  • EU/EEA residents (GDPR): Right to access, correct, delete, restrict processing, data portability, and to object to processing. You may also lodge a complaint with your local data protection authority. For Bulgaria: Commission for Personal Data Protection (КЗЛД) — cpdp.bg
  • UK residents (UK GDPR): Same rights as above. Supervisory authority: Information Commissioner's Office (ICO) — ico.org.uk
  • US residents (California — CCPA): Right to know what data we collect, right to delete, and right to opt out of sale of personal information. We do not sell personal data.
  • All other customers: You may contact us at any time to request access to, correction of, or deletion of your personal data.

To exercise your rights, contact us at ournurastore@gmail.com.

International Data Transfers Your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Cookies We use cookies to power our store, remember your preferences, analyze traffic, and serve relevant ads. You can control cookie preferences through our cookie banner or your browser settings.

Contact Email: ournurastore@gmail.com Address: ulitsa "Bratan Shukerov" 18, 4702 Smolyan, Bulgaria