Shipping policy
Effective date: April 25, 2026
Processing Time Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order ships.
Delivery Times
- Europe: 10 - 20 business days
- United States: 7–14 business days
- Rest of the World: 10–20 business days
Tracking becomes active within 24–48 hours of shipment.
Shipping Costs Shipping charges are calculated at checkout based on your location and order weight.
Customs and Duties NURA® ships internationally. Any customs fees, import duties, or taxes imposed by your country are the sole responsibility of the customer. We are not responsible for delays caused by customs.
Lost or Delayed Orders If your order has not arrived within the estimated timeframe, please contact us at ournurastore@gmail.com and we will investigate with the carrier.
Contact: Email: ournurastore@gmail.com Phone: +359 87 987 9911